There are a number of possible reasons for your payment to fail, but we're here to help you out.
In this article, you can review all of the payment failure possibilities, as well as, how to resolve some of your payment issues.

Here are a few reasons why your payment did not work:

1. Pending transactions (for Credit Card)
   There may be a record of a pending transaction on your bank statement when the transaction through the card was unsuccessful, and an error appears on the payment page.
   This may occur when the authorization request is sent to the banking institution and in case of an error/failure, Gig Fluencers is making sure to cancel/void the authorization.
   Please note: Depending on the processing time by your bank, the funds from canceled/voided authorizations should be placed back on your card within 2-7 days.
   
   
2. Pending transactions (for PayPal)
   There may be a record of a pending transaction on your bank statement when the transaction through the PayPal method doesn’t succeed, and an error appears in the checkout.
   PayPal handles this accordingly by releasing the originally reserved/held funds.
   We recommend reaching out to PayPal directly for additional information.
   
   
3. Cancellations/voided authorizations vs. refunds
   Cancellation/voiding of the authorization is not the same as a refund, so there won’t be a record of the refund on your bank statement. The funds originally reserved/held by the bank for the transaction will just be released back to your card's balance.
4. 
   

When a payment fails, make sure that

1. You input your card information correctly.
2. Your card is valid.
3. You haven't exceeded the limit on your card.

You can also contact your bank to make sure that you can make payments to an international company based in Israel.

To resolve issues with your payment, try these options:

1. Contact your credit card company or PayPal.
   
   • If you attempted a payment through a credit card: Contact your credit card company to make sure there isn't an issue with your account.
   • If you attempted a payment through PayPal: We recommend contacting PayPal to ask for clarification on why the payment failed.
     
     

1. Try a different payment method.
   • If you used a credit card, you have the option to use Paypal instead
   • If you used Paypal, please try using a credit card that is not attached to the same banking institution
     
     

1. If you tried to purchase only once, then you may want to try one more time.
   To try again, start the checkout process from the start.
   
   
2. Don’t click the "Go back" button on the browser or refresh the page. 

Note: Error messages will appear on the payment page.

Learn more with Save and remove your payment method.
Learn more about the different types of payment methods accepted by Gig Fluencers with Payment methods.

Important: If you have tried all of these options and everything is working on your end, but the payment has still not gone through successfully, you can contact Customer Support using the Contact us tab at the bottom of the page.

A payment may have gone through more than once because:

1. The checkout session was interrupted. Alternatively, the activity may have been repeated by clicking the "back arrow" in the browser or by refreshing the page. Clicking "go back"  and refreshing the checkout page is not recommended. 
   
   
2. The payment button may have been pressed twice. When there are multiple attempts to place a purchase sometimes the payment processor authorizes multiple attempts. This causes the card to be charged twice.

If you were billed more than once, please contact Customer Support using the Contact ustab at the bottom of the page.

To speed up the process, have the following details available:

For payment through PayPal: 

• Your username or email
• PayPal Transaction ID#
• Amount of purchase
• Gig Fluencers  order number (beginning with “GI”)
• 
  

For payment through a credit/debit card

          .Your username or email

• First 6 numbers of the card (card bin)
• Last 4 of the card
• Amount and date of purchase
•  Gig Fluencers order number (beginning with “GI”) or without the order number if the order was not created

When addressing an issue, be sure to communicate clearly and politely throughout the entire cancellation process. 

Important: Cancellations should always be considered a last resort.
Cancelling orders can negatively affect the buyer experience, as well as, a seller's valuable time and potential income. 

Let’s review the different types of cancellations.

If an order is marked as very late (24 hours or more), buyers can request to cancel.
If sellers have already worked on the order, this can result in not receiving payment.

Sellers: Learn more about meeting your deadlines with Avoiding late deliveries.

While you should always aim to satisfy your buyers’ needs, sometimes things don’t work as planned, and cancellation is the best way to resolve an ongoing order.

If a seller requests to cancel, the order will be automatically canceled if your buyer doesn't respond within 48 hours.

Sellers: Before contacting Customer Support, always use the order page (to request more time or add an extra) or Resolution Center for sellers to work things out with your buyer.

If there are any issues with the order after a seller has accepted the Gig, both buyers and sellers can request a cancellation through the Resolution Center.

As soon as there is a request to cancel an order, the other party has up to 48 hours to accept or decline your cancellation request.

If no response is received after 48 hours, the order is automatically cancelled.

Admins: If you can’t agree with your buyer, or if your buyer won’t mutually cancel, please contact Customer Support.

Here are the different ways to cancel your order throughout the entire process of an order:

• Before submitting your requirements
  As a buyer, you can immediately cancel an order without approval from your seller, if you placed an order and haven’t submitted your project requirements yet.
  
  Please note: You will only be able to request immediate cancellations through the Resolution Center, like the one explained above, on the website only—the app does not support this function, yet.
  
  
• Delivery is late (seller is late with their delivery)
  If there was no mutual agreement about extending the delivery date, buyers can cancel without approval from the seller after 24 hours of the expected delivery.
  

If you would like to cancel an order with an open dispute, you'll need to withdraw your dispute (via the Orders page), and then you'll be able to cancel the order.

You won’t be able to open a new dispute or request for the order if your dispute is in the process of resolving one of these issues:

• Asked to Get an order update
• Requested to Cancel order
• Sellers: Requested to Extend delivery date

If there are any other issues that come up while trying to solve your dispute together with a buyer or seller, we’re here for you. Please contact Customer Support.

We always encourage both our sellers and buyers to try and resolve disputes within ongoing orders and to avoid cancellations. To easily resolve any disputes with your buyer or seller, use the Resolution Center.